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Car Rental Terms & FAQ

Everything you need to know: requirements, deposits, refunds, fines, insurance, and cleaning policy.

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Yacht Delivery
Delivery and luxury service
Hotel Delivery

Terms and Information

๐Ÿ” General

๐Ÿชช Rental Requirements +

To rent a car, the renter must be at least 21 years old and must hold a valid driver's license that has been active for a minimum of two years.

๐Ÿš— Do you offer car delivery? +

Yes โ€” we deliver to hotels, airports, yachts and private addresses across Monaco and the French Riviera.

๐Ÿ“… What is the minimum rental period? +

From 24 hours. Long-term rentals are also available at preferential rates.

๐Ÿ™‹ Can I add a chauffeur? +

Absolutely. Chauffeur services are available on request for an additional fee.

๐Ÿ’ธ Payment

๐Ÿ’ณ When do you have to pay? +

Upon booking, a 20% deposit of the total rental fee is required. The remaining amount can be paid by credit card, cash, or direct deposit upon delivery.

๐Ÿ’ฐ Is there a booking deposit? +

Yes โ€” 20% of the total rental fee is taken as a deposit at the time of booking.

Payment methods accepted:

  • Cash
  • Credit card
  • Bank transfer

For bank transfers, payment must be received in the specified account prior to vehicle pick-up.

โŒ What happens in case of cancellation? +

If you cancel 96 hours or more before the reservation date, the full deposit will be refunded. Cancellations made less than 96 hours before the start date are non-refundable.

๐Ÿ” Security Deposit

๐Ÿ” How much is the security deposit? +

A security deposit applies to every car. The exact amount is listed alongside the rental fee for each vehicle in our fleet.

๐Ÿ” When will the security deposit be returned? +

The security deposit is returned at the same time as the car, provided there is no damage.

  • Paid in cash โ†’ refunded in cash
  • Paid by card/transfer โ†’ refunded back to that method
โœ‚๏ธ What can be deducted from the deposit? +

Deductions may be made for:

  • Material damage to the car
  • Missing fuel
  • Fines for traffic violations during the rental period

๐Ÿš— Handover & Return

๐Ÿ“ Where does the handover take place? +

At the place and time requested by the customer โ€” hotel, villa, yacht, or any other address across Monaco and the French Riviera.

๐Ÿ“ธ Is the car condition documented at handover? +

Yes. At handover, a full video and photo record is taken of the car's condition, mileage, and equipment. The same process is repeated when the car is returned.

โš ๏ธ Who is responsible for damage? +

The renter is fully responsible for any damage that occurs during the rental period.

If the authorities seize the vehicle due to the renter's fault, the rental fee will continue to apply during the period of seizure.

๐Ÿ›ก๏ธ Insurance & Costs

๐Ÿ›ก๏ธ What does the insurance cover? +

All vehicles carry full casco (comprehensive) insurance. The rental fee includes insurance, taxes, and 150 km of daily mileage.

In the event of damage, the renter is responsible for 10% of the repair cost. If the security deposit does not cover this amount, the difference must be settled within 8 days.

๐Ÿšจ Who is responsible for traffic fines? +

The renter is fully responsible for any fines incurred during the rental โ€” including parking infractions and speeding.

An administration fee of โ‚ฌ50 applies per fine processed.

โœ… Are there any hidden costs? +

None. The rental contract is completely transparent. A formal contract is always signed before the rental begins, and an official invoice is issued for the deposit, rental fee, and security deposit.

The rental fee includes insurance, taxes, and 150 km of daily mileage.

๐Ÿงผ Vehicle Cleaning +

The vehicle is delivered clean inside and out. If the car becomes dirty during the rental, the renter may request a full cleaning, which our team will provide free of charge.

It is strictly prohibited to use automated car washes or to clean the car improperly. If the renter fails to comply, we may charge a fee for a complete polish.

If improper cleaning causes any other damage, the renter will be responsible for the full costs.

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